Shipping policy

Last updated: July 20, 2026

Thank you for shopping with Aura Flow Co. Because many of our products are created especially for you after your order is placed, processing and shipping times may vary by product and destination.

Order Processing

Most Aura Flow Co. products are made to order through our trusted printing and fulfilment partners.

Orders are typically processed within [2–7 business days] before they are shipped. Processing times do not include weekends, statutory holidays, or shipping transit time.

During holidays, promotions, product launches, or periods of high order volume, processing may take longer than usual.

Once an order has entered production, we may be unable to change or cancel it.

Estimated Shipping Times

After production is complete, estimated shipping times are:

Canada: [3–10 business days]
United States: [3–10 business days]
International destinations: [7–30 business days]

These timeframes are estimates only and are not guaranteed. Delivery may be affected by the destination, shipping carrier, customs processing, weather, holidays, service interruptions, or other circumstances outside our control.

The total delivery time includes both the production period and the shipping transit period.

Shipping Rates

Shipping costs are calculated at checkout based on the products ordered, package size, delivery destination, and available shipping method.

Any free-shipping promotion will be clearly stated on our website and may be subject to minimum purchase amounts, eligible products, or location restrictions.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing a tracking link.

Tracking information may take several business days to update after the shipping label has been created. In some cases, international or economy shipping services may provide limited tracking updates.

Multiple Packages

Products in the same order may be produced by different fulfilment facilities. As a result, your order may arrive in more than one package and on different delivery dates.

You may receive a separate shipping confirmation and tracking number for each package. You will not be charged additional shipping fees because an order is divided into multiple shipments unless otherwise disclosed at checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Full name
Street address
Apartment, unit, or suite number
City and province, state, or region
Postal or ZIP code
Country

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered production or been shipped.

Aura Flow Co. is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer.

Returned or Undeliverable Packages

Packages may be returned to the sender because of an incorrect address, missing apartment number, unsuccessful delivery attempts, refusal of the package, or failure to collect the package from a carrier location.

If your package is returned, please contact us. Additional production or shipping fees may apply before the order can be reshipped.

Original shipping charges are non-refundable unless the return was caused by an error by Aura Flow Co. or one of our fulfilment partners.

Delayed Orders

Shipping carriers occasionally experience delays that are outside our control.

If your tracking information has not updated or your package has not arrived within the expected timeframe, please check:

The tracking information provided by the carrier
The delivery address entered with your order
Your mailbox, parcel locker, front entrance, or other safe delivery locations
Whether a household member, neighbour, building office, or concierge accepted the package

You may also contact the shipping carrier directly for further information.

If you still cannot locate your order, email info@auraflowco.ca with your order number and shipping details.

Lost or Stolen Packages

Aura Flow Co. is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported as missing or stolen.

If your tracking information shows that the package was delivered but you cannot find it, please contact the carrier and check with household members, neighbours, your building office, concierge, or local delivery location.

We will assist where reasonably possible, but replacements or refunds for packages marked as delivered are not guaranteed.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Aura Flow Co. cannot predict or control customs charges or delays. Please contact your local customs authority for information about potential fees before placing an order.

Orders refused because of customs charges may not be eligible for a refund of shipping costs or other non-recoverable fees.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us within 30 days of delivery at info@auraflowco.ca.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label, when applicable

Approved claims will be handled according to our Returns and Exchanges Policy.

Digital Products

Digital downloads do not require shipping. After completing your purchase, access instructions will be provided on the order confirmation page, by email, or through the method described on the product page.

Please contact us if you experience difficulty accessing a digital purchase.

Changes and Cancellations

Because our physical products are made to order, production may begin shortly after an order is submitted.

Order changes or cancellations are not guaranteed once production has started. Contact us as soon as possible at info@auraflowco.ca if you need assistance.